Refund policy
Thank you for choosing Resonantbotanicals.com! We’re committed to your satisfaction and want you to feel confident in our pain relief products. Please review our refund policy below to understand how we can assist you.
1. Eligibility for Refunds and Returns
We offer a 30-day satisfaction guarantee on all products:
Unopened and Unused Products: You may return items that are unopened and unused within 30 days of delivery for a full refund.
Opened or Used Products: If you have tried our product and are not fully satisfied, please contact us. We accept returns on opened products in limited cases, depending on product condition and your experience with it.
Note: For health and safety reasons, we reserve the right to limit returns on opened items.
2. How to Start a Return
To initiate a return, please follow these steps:
Contact Us: Email our customer support at admin@resonantbotanicals.com with your order number and reason for the return.
Package Your Return: Ensure the product is securely packaged. Please include proof of purchase, such as a receipt or order confirmation email.
Ship the Item: Once we confirm your eligibility for a return, we’ll provide instructions on where to send the product. Customers are responsible for return shipping fees unless the item arrived damaged or defective.
3. Refunds and Processing Time
Refund Method: Refunds will be issued to your original payment method within 7-10 business days of receiving your returned item.
Processing Time: We aim to process all returns within 3-5 business days after receiving your package.
Partial Refunds: If a returned product shows signs of use, we may issue a partial refund at our discretion.
4. Damaged or Defective Products
If you received a damaged or defective item, please reach out to us within 7 days of receiving the product. We will either issue a refund or provide a replacement at no additional cost. Photos of the damaged item may be required for verification.
5. Non-Refundable and Excluded Items
Certain items are not eligible for refunds:
Final sale or clearance items
Products damaged due to misuse, neglect, or improper storage
6. International Returns
For international customers, please be aware that return shipping fees are not covered by Resonant Botanicals. Additional customs or import fees for the return may apply and are the customer’s responsibility. For questions on international returns, please contact our team for guidance.
7. Frequently Asked Questions (FAQ)
Q: How will I know if my return has been received?
A: Once we receive your return, we’ll send you an email notification. You can expect an update on your refund status within 3-5 business days.
Q: Can I return a product if I’ve used part of it?
A: Yes, if you’re not fully satisfied, you may still be eligible for a return on used items within the 30-day satisfaction period. Contact us, and we’ll assess the return based on your experience.
Q: Who pays for return shipping?
A: Return shipping costs are generally the responsibility of the customer, unless the item arrived damaged or defective.
Q: How can I track my refund?
A: You’ll receive a confirmation email once your refund has been processed. If you have any questions during the process, feel free to reach out to our support team.
8. Contact Us
If you have any questions or need assistance with your return, our customer support team is here to help. Please contact us at admin@resonantbotanicals.com or +1 3609695065 and send your item to: Resonant Botanicals , 7459 Maxwelton Road, Clinton WA 98236, United States.